Can’t recommend Shi Ying enough! She came highly recommended through the shelter for her experience in managing reactivity and ethos around positive reinforcement. Lyla developed reactivity a little later in life, hence, we had a lot of unlearning, relearning and confidence building to do. Shi Ying was very patient and took the time to understand the context around each trigger before sharing tips and exercises tailored to help Lyla succeed. Her training style and approachable demeanour quelled both our anxieties and helped us have relaxed walks and outings. Lyla is much more engaged, relaxed and curious about the world on our walks and adventures outdoors now.